2026 NMC Annual Report

Hear from CEO Jonathan Billings about key features in this year’s Annual Report.

 

 

A quality focus

A Quality Focus

Process improvement: Reducing documentation, increasing time for care

This year, NMC launched a new process improvement initiative titled: MND+IE, which stands for: Needless Documentation and Improve Efficiency.
The effort seeks to improve clinical documentation and workflows and is driven by staff with support from the Process Improvement team, Informatics, and Leadership.

MND+IE (pronounced Mindy) is all about documentation reduction to restore time, purpose, and meaning back to patient care. The initiative kicked off with a survey of nurses who clearly agreed that documentation takes time away from patient care.

One example of MND+IE success

NMC’s Electronic Medical Record uses “clocks” to help direct documentation timeframes for tasks related to patient care. These clocks are set to different time intervals depending on our standard of care, order frequency, and/or standard content.

The MND+IE group on the Progressive Care Unit worked to tackle three large-scale documentation changes that resulted in significant reduction in unnecessary documentation and reduction of visual clutter from the electronic worklists.

Shown is an example of a single ICU-level patient worklist. The purple boxes illustrate clocks that were removed as part of the project.
Project MND +IE worklist clocks chart

In this example, the Intensive Care RN experienced:

less clicks

less transitions

clocks eliminated

minutes, 31 seconds saved per 12hr shift

MND+IE’s guiding principles:

  • Avoid excessive documentation to keep time and attention focused on the patient
  • Frontline staff must be engaged in decisions about documentation inclusion and exclusion
  • Documentation must be relevant info about the clinical care
  • Defined policy and procedural components do not need to be documented discretely.
  • Elements must be reviewed by content experts for compliance to standards
  • Additions to medical records must be evaluated for effectiveness – if element cannot demonstrate effectiveness, it will be removed.

What counts:

Tracking waste is a key principle of LEAN continuous improvement. With Project MND+IE, documentation waste is being tracked and categorized into groups of Time, Clicks, Transitions, and Clocks.

  • Time
    The amount of time it takes to document something in the medical record.
  • Clicks
    The number of mouse clicks that the clinician needs to make to document the component.
  • Transitions
    The count of hand movements off the mouse, or off the keyboard.
  • Clocks
    Cues on a worklist for the clinical team that highlight the need for documentation, occurring at many different intervals each day.
A Quality Focus

Hand hygiene focus

The World Health Organization has identified hand hygiene as the most important measure healthcare workers can take to avoid transmission of harmful germs and prevent health care associated infections. NMC requires all physicians, nurses and other staff/volunteers to clean their hands with an alcohol-based hand rub, both before and after contact with a patient or the patient’s environment. We track hand hygiene compliance in all clinical areas and regularly celebrate departments that score the highest.
A Quality Focus

Rounding visits: Getting real-time feedback from patients

This year, NMC started a new practice of Nursing Leadership and Patient Relations visiting with patients on the Progressive Care Unit (PCU).

The goal is to connect with patients during their stay to ensure they are satisfied with their care. Proactive connections with patients allow the care team to address concerns in the moment. Those in-the-moment improvements could mean things like finding comfort items, coordinating with the care team, or offering support. This practice is called “rounding” in the healthcare setting.

Nurse Leaders and the Patient Relations Specialist aim to round on each patient at least once during their time at NMC.

Since implementing the new rounding strategies in January 2026, 

Nursing Leadership and Patient Relations have rounded on a total of 235 patients with a positive response rate of 97.4%.
Patient Relations checking in on patient during rounding visit
Patients and family members most frequently reported satisfaction with staff interactions, the quality of their care, and factors like food or cleanliness. We’ve also had the opportunity to learn more about potential improvement opportunities like increased communication, explaining medical information for maximum understanding, and more. As we continue forward, we have begun strengthening both what is working well and what could use improvement.

Going forward, NMC will work on increasing the frequency of rounding as staff availability allows. Additionally, NMC is beginning to trial rounding by the Environmental Services leader to verify patients’ satisfaction with the cleanliness of their room and the unit. As we continue to grow rounding practices at NMC, we are looking to expand to other care areas like the Family Birthing Center.

Rounding.
What the heck is that?

Nurse Leader checking in on patient while rounding
Patient rounding is an often-used healthcare term that may not be familiar to patients or the community. Rounding is a purposeful practice of visiting with patients at the bedside to check in on how they are doing and address needs proactively.

There are several different types of rounding, including:

  • Hourly rounding: done by nurses checking on their patients
  • Clinical rounding: when doctors, nurses, and specialists walk together to review medical progress for all patients on a floor.
  • Leadership rounding: when hospital managers or nurse leaders visit patients seeking feedback on the quality of their care and their experience in the setting.
A Quality Focus

Joint Commission visit at NMC shows strong commitment to regulatory readiness

In January, the Joint Commission visited NMC for a three-day accreditation survey, finding just 24 items for NMC to address. The Joint Commission (JC) is an organization that accredits more than 23,000 healthcare organizations in the US, setting performance standards for patient safety and quality of care.

The JC’s report for each visit identifies Requirements for Improvements categorized by whether the issue is limited, part of a pattern, or found to be widespread, and also by what the likelihood is that an issue is likely to harm a patient, visitor, or staff.

From NMC’s visit, only one issue was categorized as high risk, and that was related to logging the verification of test strips used in endoscopy. NMC staff quickly responded to the finding during the survey and implemented cross-checks across departments to ensure those logs are not missed in the future.

NMC staff quickly responded to the finding during the survey and implemented cross-checks across departments to ensure those logs are not missed in the future.
Other findings from the JC visit were classified as moderate or low-level risk—a strong outcome reflecting NMC’s ongoing commitment to regulatory readiness.
A Quality Focus

NMC earns 4-Star, Grade B ratings

This year, NMC received quality ratings that show hospital initiatives supporting the provision of high-quality care are paying off. NMC has received a 4-Star Overall Hospital Quality rating through Medicare.gov’s Care Compare program and a Grade B Leapfrog Hospital Safety Grade. 
“The dedication of NMC’s care teams in caring for our patients is remarkable,” said Chief Executive Officer Jonathan Billings. “Our organization often finds itself stretched to capacity or beyond in a healthcare system that can make it challenging to meet patients’ needs. And still, our staff is willing to focus on going above and beyond, providing exceptional care, and working to improve how we do what we do. I am very proud of their efforts.”
NMC has prioritized work on reducing hospital-acquired conditions like falls and pressure injuries, reducing hospital-acquired infections like surgical site infections, reducing patient readmissions, improving staff responsiveness to patients, and providing the cleanest possible healing environment. The CMS Overall Hospital Quality Star Rating summarizes performance across multiple areas of care quality, including safety, mortality, readmissions, patient experience, and timely and effective care. The ratings are designed to help patients and families compare hospitals and make informed decisions about where to receive their healthcare. The Leapfrog Safety Grade is another rating system designed to help patients choose a hospital for surgery and other procedures and examines areas like infections, falls, and error prevention.

Patient care

Patient care

Maitri and NMC create partnership

This year, NMC and Maitri Health Care announced that the two organizations have formed a partnership to deliver comprehensive obstetric and gynecologic care on NMC’s campus, eventually transitioning to a private practice model.

Maitri is a well-respected, South-Burlington-based, female-owned and operated, independent medical practice that has provided individualized, patient-centered, compassionate obstetrical and gynecological care since 2004. NMC began discussions with Maitri last fall to collaborate on a practice model that meets the hospital’s mission of providing exceptional care, in partnership with the Maitri team.

“We at Maitri are proud to announce this partnership with Northwestern Medical Center,” said partner Dr. Jennie Lowell. “Maitri joins NMC in their mission to provide the same high-quality care and to give women in the community more choices about where they choose to give birth and receive care. We look forward to meeting you and assisting you on your health care journey,” she said.

“We are pleased to put this new partnership with Maitri in place as it keeps this important care here in our community,” said NMC CEO Jonathan Billings. “Our thanks go out to all involved, especially our staff who have continued to care for patients throughout uncertainty and to the Board of Directors’ OB Task Force who did the due diligence on improved sustainability and recommended the private practice model.”

Exploring a partnership became necessary for NMC as multiple factors resulted in challenges for the hospital in maintaining sustainable OB/GYN services. Some of those factors included retirements and departures of beloved long-term OB/GYN providers, recruitment challenges, increased reliance on per-diem and locum tenens (traveling) providers, and pricing and reimbursement that do not cover the cost of the care provided.

The NMC-Maitri partnership will take a phased approach, with NMC contracting with Maitri providers at the start, continuing to operate the OB/GYN clinic and employ all the clinic staff. In July, Maitri providers began seeing patients in the clinic – a great start to the partnership.

In time, Maitri will take over the clinic as a private practice operating on NMC’s campus. The collaboration will continue to be closely connected to NMC’s Family Birth Center and Inpatient Pediatrics program, both of which are being maintained.

This phased approach represents a significant investment from NMC to keep this important care locally based. It offers Maitri the opportunity to ramp up, ensuring a smooth and successful transition.

Patient Care

Saved by early screening: George Flower’s story and the life-saving power of early detection

A former smoker, Enosburgh resident George Flower chose to undergo a low-dose CT lung cancer screening in 2016 after encouragement from his physician. Lung cancer screening with low-dose CT scans can identify cancer at its most treatable stage, significantly improving survival rates. Though he wasn’t experiencing any symptoms, the scan results revealed he had an early-stage tumor. The tumor was successfully removed via surgery. 

Nearly a decade later, George remains cancer-free and credits early detection for giving him more time with his family and a greater appreciation for life. He encourages others who might be at risk to get screened.

Patient Care

Quick action and quality care get a backcountry skier back in action

What began as a routine backcountry ski adventure for Kyle McQuoid quickly became a day he’d never forget. While skiing deep in the woods near Jay Peak, he suffered a devastating leg fracture. He had to rely on fellow skiers and emergency responders to help him  

Upon arriving at NMC, he required emergency surgery, which was performed over a holiday weekend, and received treatment for severe frostbite. This resulted in him staying in the hospital for two nights.

McQuoid thanked the care team he had at NMC for the care he received while getting treatment.

Patient Care

Family Birth Center dedicated to helping families

Caylin Nielsen unexpectedly went into labor two weeks before her due date with her first child. Northwestern Medical Center’s Family Birth Center team was able to provide the calm, compassionate care she and her husband, Cameron, needed. Their son was one of 301 babies born at NMC in 2025, reflecting the hospital’s ongoing commitment to helping families receive high-quality maternity care close to home.

As rural hospitals across Vermont face declining birth rates, workforce shortages, and financial pressures, NMC remains dedicated to preserving access to local maternity services. We are continuing to explore ways we can ensure long-term sustainability while continuing to provide comprehensive support for parents and newborns. NMC’s focus and commitment remains unchanged: We will continue to deliver exceptional care and support our community for generations to come. 

Patient Care

A patient’s journey to better sleep

Mary Brzozowy kept experiencing persistent fatigue, memory lapses, and daytime “fogginess,” which began affecting her daily life; she assumed it was just part of getting older. After visiting her Primary Care Provider, they recognized the warning signs of obstructive sleep apnea and referred her to Northwestern Medical Center’s Sleep Center. 

After her overnight sleep study, Mary was diagnosed with sleep apnea and began CPAP therapy. Within days, her mood and memory improved, and she was able to start enjoying her adventures with family again.

Patient Care

How determination, faith, and trust helped Carolina Baker get back on her feet

In 2022, Carolina Baker was in a car accident that left both of her ankles broken. Once fiercely independent, she spent months in a wheelchair and relied on the support of family, friends, faith, and her care team to navigate the physical and emotional challenges she was facing. Despite having multiple surgeries, complications, and setbacks, Carolina remained determined to keep her sense of independence, even traveling cross-country just seven weeks after the accident to officiate her son’s wedding from her wheelchair.

Foot and ankle surgeon Dr. Kristin Kindred performed Carolina’s ankle fusion procedure, which was then followed by physical therapy. Carolina is now walking independently and has returned to hiking, traveling, and the activities she loves.

Patient Care

Patient experience work continues at NMC

NMC’s patient-focused workgroups continued their work in fiscal year 2026. The Patient and Family Advisory Council (PFAC) and the Patient Experience Task Force are two ongoing ways our organization seeks to improve the patient care experience.
The Advisory Council is made of community members who meet each month and provide input on NMC projects and processes. This year, the group offered their perspective on:
  • NMC’s new website
  • The new location for NMC’s Chapel and Reflection Room
  • The Patient Portal
  • The process of chaperones for sensitive exams in Diagnostic Imaging
  • Grief support for patients and family
The PFAC also hears from NMC team members to learn about hospital operations. Those education sessions touched on the Certificate of Need Process and the Green Mountain Care Board, and service line changes at the hospital, among other topics.
Project MND +IE worklist clocks chart

The group also welcomed two new members, highlighted below in the membership list:

Margi Swett of Swanton

Al Wilkinson of St. Albans

Karrie Sweet of East Fairfield

Robyn Klein of Highgate Center

Dorothy Michelson of Milton

Rissa Lynn Michelson of Milton

Elizabeth Johnson of St. Albans

This year, the provider group discussed topics that included things like:

  • Patient communication on anesthesia and surgical recovery instructions
    Careful listening in the Emergency Department
  • Responsiveness to patient concerns in Urgent Care

The patient access group discussed topics that included things like:

  • Communication strategies and solutions on how registration teams can be the most helpful to patients.
  • Assessing the check-in process to ensure it runs smoothly and help address delays, errors, anxiety or confusion.
Patient Care

Recovery services continue in NMC’s Emergency Department: Continued partnership with Turning Point improves access to care

The Recovery Centered Emergency Department (RCED) Program at Northwestern Medical Center continues to provide timely support and connection to care for individuals experiencing substance use related challenges in our community.
Through a partnership with Turning Point of Franklin County, peer recovery coaches engage patients identified in the Emergency Department and help connect them with treatment, recovery supports, and community resources.

Between October and August, the program served:

unique individuals

Patients agreeing to follow-up services

individuals contacted within 48hrs by recovery coaches

During the reporting period, there were 127 Emergency Department pages for peer recovery support and 20 additional RCED/Northwestern Counseling & Support Services pages, reflecting ongoing demand for recovery coaching services. Recovery coaches also attempted follow-up outreach for 133 after-hours referrals that were not directly paged through the Emergency Department process.

Alcohol was the most commonly identified substance among patients served, accounting for 92 reported encounters. Other substances included cocaine (11), other substances (16), opioids/opiates (7), marijuana/cannabis (2), methamphetamine (1), and buprenorphine (1). These data highlight the continued prevalence of alcohol-related substance use concerns in our region while reinforcing the need for services that support individuals using a variety of substances

The partnership between Northwestern Medical Center and Turning Point of Franklin County strengthens the region’s continuum of care by providing immediate recovery support, education, overdose prevention resources, follow-up outreach, and connections to treatment services. The program also supports regional Medications for Opioid Use Disorder (MOUD) coordination efforts and promotes collaboration among healthcare providers and community partners. 

Through this collaborative approach, the RCED Program continues to improve access to recovery services, reduce barriers to treatment, and support healthier outcomes for individuals and families affected by substance use disorders throughout Franklin and Grand Isle Counties.

Substances among patients served

  • alcohol (92)
  • cocaine (11)
  • other substances (16)
  • opioids/opiates (7)
  • marijuana/cannabis (2)
  • methamphetamine (1)
  • buprenorphine (1)

These data highlight the continued prevalence of alcohol-related substance use concerns in our region while reinforcing the need for services that support individuals using a variety of substances

Patient Care

AI in use at NMC gives providers more time with patients

This year, NMC ran an Artificial Intelligence pilot using software called AvoMD for AI Scribe, eventually involving 26 providers across the organization.

The aim of the project was to allow providers to focus on patient care by reducing the time they spend typing notes, while improving the accuracy and completeness of patients’ medical records. While some providers prefer traditional dictation, some in the pilot enjoy the way it allows them more time spent directly with their patients.
“I have found the AI scribe to be an extremely valuable addition to my clinical practice, said Dr. Kahren Aydinyan of Northwestern ENT. “One of the most significant benefits is that it allows me to focus my attention on the patient rather than the computer screen during the visit. Maintaining eye contact and being fully present improves patient engagement and the overall quality of the encounter.”
Project MND +IE worklist clocks chart

How AI oversight works at NMC

All AI projects get oversight from NMC’s AI Governance Committee which is made up of representatives from IT Security, Informatics, Revenue Cycle, Compliance, Privacy, and Medical Staff Leadership. The group was formed to review practices, policies, consents, Joint Notice of Privacy Practice, product considerations, pilot project development and other issues related to the introduction of AI into practice at NMC. 

The AI Governance Committee meets as needed when new AI applications are being vetted. The governance committee reviews and approves AI use cases and makes sure NMC has proper procedures in place to ensure the technology is used in a safe and compliant way. 

Where else could AI be used at NMC?

NMC is currently evaluating the use of AI to assist with patient appointment scheduling and inbound order processing to make the organization more efficient and improve patient access. 

We are working with our electronic health record, providers, and other hospital vendors to identify meaningful potential use cases, making sure we leverage efficiencies where it is safe to do so, and to provide a better experience for patients and staff.

Provider spotlight

New providers at NMC

Dr. Ned Gray: Community at NMC

Dr. Ned Gray joined NMC in 2026 as a general surgeon on the team at Northwestern Associates in Surgery. That practice also includes Maria Cochrane, APRN, Anna Royer, MD and Gino Trevisani, MD.

Watch this brief video of Dr. Gray as he shares what appeals to him about NMC and practicing medicine in our community.  

Vermont Public’s Corporate Circle

In 2026, NMC filmed this video as part of Vermont Public’s Corporate Circle program. The Corporate Circle is a group of civic-minded local businesses and organizations whose investment in Vermont Public underscores a commitment to supporting independent journalism, inclusive and diverse storytelling, award-winning local news coverage, education, live events & culture.
Provider Spotlight

Dr. Anna Royer receives the Deogracias “Deo” P. Esguerra Service Award

Members of our past and present Medical Staff gathered to celebrate this year’s Deogracias “Deo” P. Esguerra Service Award recipient. The Deo Award recognizes a physician with a passion for excellence and dedication to the patients of our community. In our community, the Deo Award has distinguished itself as one of the highest honors a physician can achieve. 

During the celebration, Dr. Montagne shared many quotes from Medical Staff members including: “She demonstrates a deep and consistent investment in the people of this institution, a genuine care for the community, and an unwavering commitment to the patients she serves. She is a meticulous surgeon who consistently goes above and beyond her job description in pursuit of exceptional care and the protection of access to care in our community.”

Provider spotlight

“She demonstrates a deep and consistent investment in the people of this institution, a genuine care for the community, and an unwavering commitment to the patients she serves. She is a meticulous surgeon who consistently goes above and beyond her job description in pursuit of exceptional care and the protection of access to care in our community.”

Staff engagement

Staff Engagement

NMC dives in on work from Employee Engagement and Culture of Safety surveys

In January and February, NMC completed Employee Engagement and Culture of Safety surveys with staff and medical staff. The survey, facilitated by our partners at Press Ganey, is conducted every two years at NMC, getting feedback from employees to drive improvements in our organization. 

Survey results showed 36% of NMC’ers are engaged, a drop in engagement from the previous survey. The percentage of NMC’ers who fell into a “neutral” engagement category is higher than the national average, representing a significant area of opportunity.

Strengths highlighted in the survey included:

Strong coworker relationships and teamwork

A feeling of empowerment and autonomy

Commitment to
quality care

Opportunities for improvement included:

Improving cross-team communication and coordination

Improving how employees are treated and increasing respect

Rebuilding trust and alignment with senior leadership

After reviewing survey results across the organization, teams began working on action plans to address the areas where NMC needs improvement. Over 90 plans were created in the tracking tool, representing ongoing work from 22 departments. Work on engagement is important to creating a culture where NMC’ers can thrive, and the level of work underway is a strong sign of focus on topics crucial to our teams.

Staff engagement

NMC formalizes work on security following gun incident

In April, NMC experienced a frightening situation involving a person with a gun in the Emergency Department waiting room.
In the situation, a woman came into the ED, then quickly went back out to her car, retrieved an unloaded handgun and re-entered the ED waiting area. Once inside, she pointed the firearm at Patient Access staff behind the bullet proof glass in the registration area, and at people in the waiting room. She appeared to pull the trigger, but the gun did not go off. A patient in the ED waiting room intervened and restrained the perpetrator, and a second patient in the waiting room secured the handgun. No shots were fired. The incident happened quickly, was over quickly, and staff remained remarkably calm and professional. The perpetrator was taken into custody and charged with aggravated assault, reckless endangerment, possessing firearms in the hospital, carrying a firearm while committing a felony and disorderly conduct. 
Following the incident, NMC implemented some additional security measures right away, including:
  • Stationing security directly in the Emergency Department when they are not rounding or working elsewhere in the building.
  • Implementing in-the-moment safety huddles when patients are placed on a safety watch
  • Locking the Conference Center hallway to limit unauthorized access to the hospital
  • Emphasizing continued training on NMC’s workplace violence prevention program called AVADE.
NMC also hired a security consulting firm to conduct an in-depth assessment of NMC security systems and technology and our facilities.

COSECURE completed their onsite visit to NMC in July and issued a detailed report outlining NMC’s security strengths, weaknesses and opportunities.

The hospital is now focused on implementing improved security measures, work that is likely to be an ongoing area of focus.

Staff Engagement

NMC nurses ratify first contract

In May, the nurses of Northwestern Healthcare United ratified NMC’s first union contract, a three-year agreement that went into effect immediately.

NMC was pleased that the contract increased entry level wages for nurses to assist in recruiting because the data shows that is where we lagged the market. The contract also helps define clearer and more equitable processes for topics like time off requests, seniority and scheduling.  Our organization continues to take the lessons learned through the bargaining process to explore greater transparency and consistency across the organization.

“We are pleased to have reached a reasonable agreement with the Nurses Union,” said CEO Jonathan Billings. “It is the result of months of hard work and compromise and it positions us well to continue to care for our community.” 

Staff engagement

NMC’s Pathways students graduated

NMC’s Pathways participants graduated and are pictured here at their pinning ceremony, which is a symbolic tradition that marks a student’s official transition from nursing school into the nursing profession. These team members have now completed their ADN (RN) year and will begin working as RNs once they pass their boards. Join us in congratulating them all!

The pinning tradition dates to the 1860’s when Florence Nightingale was awarded the Red Cross of St. George for her tireless work with injured soldiers during the Crimean War. She was known as the “Lady with the Lamp” as she tended to wounded soldiers at night.  This tradition has been widely used in the US since the early 1900’s, it’s an intimate ceremony to symbolize entering the profession, while graduation celebrates their academic degree completion, which was held Saturday, May16 in Randolph.

Pictured here are (left to right): Corrine Powell, Hannah Branon, Kamryn Taylor, Caleb Rudden, Kelly Campbell, Shannon Burk, Karen Casavant

Employee appreciation at the Service Awards luncheon

NMC team members, leaders and members of our Board of Directors enjoyed a luncheon and awards program recognizing staff at milestones of 5+, 10+, 15+, 20+, 25+, 30+, 35+ and 45+ years of service!

5 years
10 years
15 years
20 years
30 years
35 years
45+ years!

Staff Engagement

Celebrating Hospital Week

NMC came together to celebrate Hospital Week which took place from May 10th-16th. This year team members celebrated with a scavenger hunt around the hospital, a chili and cookie cookoff, a grab a tag to support Spectrum Youth & Family Services: Burlington & St Albans Vermont, and a BBQ. Check out photos from the event.

Staff Engagement

Staff enjoy more than 30 Activities Committee offerings

Our Activities Committee was busy this year hosting and participating in over 30 events or that took place internally at NMC and in the community.

The Activities Committee currently has 12 members from across the organization who come together once a month to plan and coordinate events.

Staff Engagement

NMC’s Diversity, Equity, Inclusion and Belonging work continues

Enhancing awareness of holidays and times of recognition

This year NMC started a series of “Did You Know” posts to our team members internally and on our social media.

The series highlights different holidays and months, weeks and days of recognition. By the end of this year, we’ll have shared 47 holidays or recognitions.

DEIB roadshows continue

We continued to host departmental “roadshows” for team members.

These 15-minute presentations help raise awareness about the DEIB work we’re doing to continue to progress NMC as an equitable healthcare provider and employer.

Sexual Orientation and Gender Identity data collection launches

NMC inched closer to launching the Sexual Orientation and Gender Identity (SOGI) data collection project. The goal is to create a system that consistently and respectfully collects data from patients about their sexual orientation and gender identity to further help NMC meet our mission of providing exceptional care.

NMC continues to provide staff training and coaching to support the launch.

Additional NMC inclusion work

  • In February, Chief Gagne of the Abenaki Nation of Missisquoi came back to NMC to share history and information about the Abenaki, including why members have trouble trusting healthcare providers and the state of Vermont. This second session helped build awareness, understanding and relationships.  
  • In March, NMC hosted an education session with Dr. Jen Williamson on Providing Care for Patients in Larger Bodies. This session helped build insight on the challenges patients with larger body types have when receiving healthcare and how we can improve our perceptions to provide better care.
  • NMC also continued to use its process for reviewing policies through the lens of equity.

Community engagement

Community engagement

The Auxiliary: Advocacy in action

NMC’s Auxiliary is an organization committed to supporting the hospital through fund-raising and positive community relations. The Auxiliary members meet four times each year in September, November, February and April. Guest speakers at membership meetings this year included Dan Norris of the Vermont Association for the Blind and Visually Impaired, Susan Casavant, an OT with NMC’s Rehab Services Department, Jessica Frost, Manager of Population Health at NMC and Master Gardener Kelly Wakefield. 
This year, the Auxiliary made two significant donations to the hospital. The group provided $13,000 to purchase four new patient wheelchairs, to meet increasing need as NMC practices moved to new locations in the Cobblestone Health Commons Building. 

The group also donated $1,000 to register a boat in the St. Albans Rotary Club’s Cardiac Champ Challenge event. The Auxiliary paid the registration and challenged NMC staff paddling the boat to match that amount – which they did!

Join the Auxiliary!

New members are always welcome. Please contact Volunteer Manager Katherine Winchester at kwinchester@nmcinc.org, 524-1055, or fill out the Become an auxiliary member form online if you are interested in learning more or becoming a member.
Community Engagement

NMC partners to increase access to transportation

Transportation and lack of connectivity are repeatedly reported in NMC’s Community Health Needs Assessment as barriers to accessing both health care and the community connections that help individuals thrive. Knowing that transportation systems and the needs of the people they serve are complex, NMC has been facilitating a Transportation Workgroup with partners throughout the region to determine the gaps, places and populations in need, and potential solutions.

Thanks to the generosity of the Community Partners Classic golf tournament, funds raised allowed NMC to provide the Rural Community Transportation (RCT) volunteer drivers with gas cards. RCT volunteers are essential to providing many of the “on-demand” rides that bring folks to and from medical appointments. As gas prices spiked in the summer of 2026, volunteers were stepping away from providing rides because the mileage reimbursement rate was not covering their expenses. These gas cards helped stabilize that workforce, meaning more folks could access the rides they needed.

A new pilot project in the works is another collaboration which provides resources to RCT to pay for rides for Franklin and Grand Isle residents to and from medical appointments at NMC’s clinics that could not otherwise be funded by Medicaid, Older & Disabled Vermonters, or other funding sources. 

Recognizing that the needs of people accessing appointments are different than the needs of employees traveling to and from work, the Transportation Workgroup has also been looking at options to support employees. Those solutions might include vanpooling, promoting public transit routes, and partnering with organizations such as United Way’s Working Bridges and Good News Garage to find individual solutions.

Community Engagement

A better online experience for NorthwesternMedicalCenter.org

Our redesigned website makes it easier than ever to connect with NMC. With a fresh look and a more patient-focused experience, the new site brings the information people need closer at hand.

Find care more easily

Simplified navigation helps visitors explore services, find providers, and understand their care options.

Get the information you need

Clearer content and improved accessibility make important health information and resources easier to find.

Stay connected on any device

A mobile-friendly design makes the site easy to use at home or on the go.

The result is a more welcoming, accessible online experience that reflects the quality of care and strong community that define NMC.

“What a great update to your website. Very thorough and easy to follow and find things when you need them. A job well done.”

NMC Volunteer

Community Engagement

Volunteer effort tops 300,000 butts cleaned up

Once again this summer, volunteers and partners of The Franklin Grand Isle Tobacco Prevention Coalition and Med Associates picked up cigarette butt litter in community gathering spaces.

Bits about butts

Number of years cleanups have happened

Number of volunteers helping in 2026

Number of butts collected

Number of locations where cleanups took place

(Alburgh, Enosburg Falls, Georgia, Richford, Downtown St. Albans, St. Albans Bay Park, St. Albans Industrial Park, Swanton, and on the NMC Campus)

Total number of butts picked up over 11 years

Places seeing dramatic decreases in butt litter:

Lincoln Park in Enosburg Falls, St. Albans Bay Park, the Village Green in Swanton, and the small park in Richford on the corner of Main and Troy Streets.  

Who’s taking the lead:

Med Associates, a business located in the Georgia Industrial Park, is the leading contributor of volunteer hours.  Owners Bridget and Valdemar Garibay volunteer their time and coordinate the Med Associates volunteers who return year after year.  

Summer camps who help:

Alburgh School Summer Camp, Swanton Recreation Camp, Swanton Library Camp and the LEAPS Summer Camps of Enosburg and Richford.  

Who else is helping?

The Knights of Columbus #297, The Rotary Club of St. Albans, Franklin County Stormwater, NPRC, FGI Restorative Justice Center, the City of St. Albans, Ben & Jerry’s, and Northwestern Medical Center.  

If you do use cigarettes and are not yet ready to make a quit attempt, please be sure to dispose of your cigarette butt properly.  Extinguish them on a shoe or sidewalk and take the butt to the nearest trash can.  The Franklin Grand Isle Tobacco Prevention Coalition has free, reusable pocket ash trays – if you need one, please find us on Facebook or email Amy Brewer at abrewer@nmcinc.org. 

Lastly, if you are thinking of quitting, now is a great time to try.  Visit 802Quits.org or call 1-800-QUIT-NOW.  Free, virtual Quit Workshops can be found at MyHealthyVT.org.

Community engagement

Giving back, giving hope: The Jim Bashaw Fund 

The Jim Bashaw Cancer & Catastrophic Illness Fund is increasing its grant amount from $500 to $650, thanks to generous local supporters and successful community fundraising events.  

The boost in funding provides even more support to community members facing serious medical challenges in Franklin and Grand Isle Counties. 

The fund was created over 25 years ago in memory of Jim Bashaw, a beloved teacher, guidance counselor, and basketball coach at Bellows Free Academy St. Albans. People remember his humor, kindness, and the way he always lifted others’ spirits.  

When Jim was diagnosed with brain cancer in 2000, the community came together to support him and his family. 

His wife, Shari Bashaw, remembers her running group organizing the first Run for Jim, which brought out 750 people. She was deeply grateful for the support they received before he passed away the following August. 

“If you don’t have hope, then what do you have?” she says. 

“If you don’t have hope, then what do you have?”

Shari Bashaw, Wife of Jim

Supporting the community 

After he died, Shari wanted to turn the kindness her family received into ongoing support for others going through a medical crisis. 

Her own experience taught her how hard it can be, both emotionally and financially, when someone you love gets a serious medical diagnosis. 

“Even though you have good insurance, you’re losing two incomes, and it can be devastating,” she says. “I really wanted to give back, especially after so many community members came out to support Jim.” 

Most people who apply to the fund are dealing with cancer, especially cancers of the head, neck, throat, breast, and lungs. The fund also helps people who have suffered a serious injury and are unable to work.  

“I really wanted to give back, especially after so many community members came out to support Jim.” 

Shari Bashaw, Wife of Jim

Over the years, the Jim Bashaw Fund has helped hundreds of people in the community. Below are some examples of the fund’s impact:  

Total assistance distributed with nearly 2,000 grants since the funds founding in 2000

distributed in financial assistance in 2025, supporting 98 local community members

Northwestern Medical Center (NMC) manages the fund and provides financial help to people in Franklin and Grand Isle Counties dealing with cancer or other catastrophic injuries or illnesses. The fund helps pay for things like travel, household bills, medication, and respite care. 

Every dollar raised goes straight to families, since NMC covers all administrative costs.  

The Fund is well supported by the community, who have consistently donated to help keep it sustainable.  

  • The BFA vs MVU Powder Puff game is one of the largest fundraisers, and in 2025 those schools raised $18,000 for the Bashaw Fund. 
  • The annual Run/Walk for Jim is another one of the ongoing fundraisers with a big impact. In 2025 event raised $17,000. 
  • Other schools and businesses around the region host “pink” events, too, like MVU’s Pink the Rink and BFA’s breast cancer awareness volleyball game. 

Nucar Ford St. Albans also supports the fund with its annual Nucar Cares campaign every October during Breast Cancer Awareness Month. Private donations help, too. 

“The Bashaw Fund is local, and there’s no overhead,” Shari says. “Every single penny that’s raised goes right to people in need.”

“The Bashaw Fund is local, and there’s no overhead,” Shari says. “Every single penny that’s raised goes right to people in need.”

Shari Bashaw, Wife of Jim

A spirit of inclusion 

Dan Marlow, the athletic director at Bellows Free Academy St. Albans, says Jim Bashaw made everyone feel noticed and valued. 

“He made everybody feel like they were his best friend, regardless of how long he knew you. And that was a gift that he had, and a gift he shared with all of us,” Marlow says. 

Sometimes, the Run for Jim is dedicated to others in the community who have experienced loss. In 2026, the race honored Mike Miller, who died from cancer the year before. 

“We’re talking about making it a tradition to dedicate the race in memory of someone each year,” Shari says. “It just makes it that much more meaningful for everyone involved.” 

The Powder Puff game, which also raises money for Camp Ta-Kum-Ta, shows Bashaw’s inclusive spirit, too. 

“Anyone can play in the Powder Puff. Jim’s message was always to embrace everybody. So that’s why this game is so special because that’s exactly what it does,” Marlow says. 

Math teacher Jennifer Parent, who helps organize the Powder Puff game, says the event’s greatest strength is how it brings the community together. 

“We remind the teams that they may never know exactly who they’ve helped,” Parent says. “But the event is bigger than any one person, and that’s what makes it so powerful.” 

For student Maddie Messier, the Bashaw Fund and events like the Powder Puff teach students about teamwork and community. 

“We’ve had family members pass away from cancer, and to be able to honor them by playing in the Powder Puff and helping to contribute to the Bashaw Fund gives us a sense of how to make a difference,” Messier says. 

Shari says the spirit of community and compassion keeps the Bashaw Fund going strong year after year. 

“I don’t want anyone to forget Jim,” she says. “If we can give people a little hope and take a little of the stress off, that’s what matters. And that’s what Jim would have wanted.” 

“He made everybody feel like they were his best friend, regardless of how long he knew you. And that was a gift that he had, and a gift he shared with all of us,”

Dan Marlow, Athletic Director at Bellows Free Academy, St. Albans

Community engagement

Northwestern Medical Center’s first baby of 2026

To start the new year, we celebrated with the arrival of its first baby of 2026. On January 4, parents Tabitha Burbo and Gavin Pappas of Georgia welcomed their daughter, Evelynn Leighora-Marie Pappas.

As part of an annual tradition, NMC recognized the year’s first newborn with a gift basket filled with baby essentials, toys, keepsakes, and treats for the new parents. The celebration reflects the hospital’s commitment to supporting families through life’s most meaningful moments and highlights the compassionate care that makes every birth at NMC a memorable one.

Community Engagement

NMC raises over $13,000 for the United Way

In the fall of 2025, Northwestern Medical Center celebrated the spirit of giving with another impactful United Way Campaign. This year we raised just over $13,000 for the United Way of Northwest Vermont.

This year’s campaign included a food drive to help benefit NorthWest Family Food, one of our local food shelves. Those who participated gained an additional entry into our grand prize giveaway of a premiere reserved parking spot on campus. The winner was Becca Menard, a Rehab Mobility Aide in our PCU!

We also hosted our annual cookie sale with cookies made by Executive Chef Carrie Consentino! It raised $3,471.69!

This year’s Community Partners Classic golf tournament raised just over $39,000 for Northwestern Counseling & Support Services and NMC.

In its 18th year, the collaborative tournament was a great success with 37 teams enjoying a round of golf at the Champlain Country Club and 39 sponsors supporting the tourney.   

Funds raised from the event are split between the two organizations and help support the physical and mental health of the Franklin and Grand Isle communities.

Community Engagement

NMC blood drives by the numbers 2026

Blood drives hosted in 2026. We’ve held 48 total since we started hosting.

units of blood collected in 2026. We’ve collected 1,478 units since we started hosting.

donors gave blood in 2026. We’ve had 1,560 donors give at NMC since we started hosting.

Number of first-time donors in 2026

Stewardship

Financial Report

*Unaudited data as of 11.6.2026

stewardship

NMC by the numbers

2,609

Hospital Admissions

72,452

Inpatient Lab Tests

344,133

Outpatient Lab Tests

266

Total Births

21,521

Urgent Care Visits

67,428

Diagnostic Imaging Tests

55,975

Specialty Practice Visits

24,470

Emergency Department Visits

212,646

Total Meals Served

40,260

Patient Meals Served

172,386

Staff and public meals served
Stewardship

NMC renovates space for new Nuclear Medicine equipment

This year, NMC renovated space in the Diagnostic Imaging department to install a new, advanced Nuclear Medicine system and establish a new Stress Lab.

“Bringing these services back online with state-of-the-art technology is a massive win for our community,” said Erica Coburn, Director of Diagnostic Imaging. “Not only are we resuming the essential general studies our patients rely on, but the advanced capabilities of this new equipment allow us to introduce new specialized studies, keeping high-quality diagnostic care close to home.”

Community & clinical impact:

The new system allows NMC to fully resume all general nuclear medicine studies and introduces several new specialized studies that could not be performed previously, significantly expanding local access to advanced care.

The new Nuclear Medicine unit replaces an outdated machine, restoring essential diagnostic services with a system that is faster, more precise, and more flexible for local referring providers.

The project centralized services by moving Echocardiography into the Cardiology practice and creating a unified Stress Lab inside the Diagnostic Imaging department, eliminating previously split locations.

To facilitate the construction, Diagnostic Imaging staff moved into the former Chapel and Reflection Room space, which was subsequently relocated to the hallway entrance of the Progressive Care Unit.

Construction concluded over the summer, followed by autumn testing and staff training, with the new equipment officially opening for patient care in early October.

Stewardship

Urology and ENT move to Cobblestone

In the Fall of 2026, two more practices moved into the Cobblestone Health Commons building at the back of NMC’s campus. The Ear, Nose & Throat clinic moved to that building at the end of October, and the Urology practice moved in November. Previously, those practices had been located in the Doctors Office Commons. 

These moves to Cobblestone offer more exam rooms for each practice, increasing efficiency of operation and access for patients.

ENT and Urology join NMC’s Endocrinology and Pediatric Developmental Clinic on the second floor of Cobblestone. NMC’s long-established Rehabilitation Services Department remains on the first floor of that building.

Stewardship

NMC receives more than $6.9 million in funding grants

NMC has received several grants, totaling nearly $7 million, for initiatives that help strengthen rural healthcare infrastructure, improve access to behavioral health and primary care services, support disease prevention, modernize technology, and ensure long-term access to essential healthcare services for the communities we serve.
Stewardship

Building a sustainable future for OB/GYN care

Northwestern Medical Center will receive a total $2.6 Million total investment in OB/GYN services, including the state’s $142,212 in Hospital Transformation and an additional $2.46 million through Vermont’s Rural Health Transformation Program. These funds will help reduce financial losses to help preserve and strengthen local maternity services, creating a more sustainable model.

Through a partnership with Maitri Health, NMC is developing a new regional program for prenatal care, labor and delivery, postpartum care, and women’s health services, maintaining access to care close to home for families across northwestern Vermont.

Stewardship

AI Scribe technology

NMC will receive up to $75,383 to expand the use of artificial intelligence documentation tools. The project will reduce administrative burden, improve provider efficiency, and allow clinicians to spend more time focused on patient care.
Stewardship

Emergency power infrastructure modernization

NMC was awarded $2 million to modernize its emergency power infrastructure. The project will replace aging equipment, increase backup power capacity, and strengthen the hospital’s ability to provide uninterrupted care during emergencies and utility outages.
These projects are supported by the Centers for Medicare & Medicaid Services(CMS) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $195,053,740.44 with 100 percent funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government.​

Population Health, Prevention and Blueprint grants

Stewardship

Community Health Team enhancement

NMC will receive up to $721,780 to strengthen Blueprint Primary Care Practice’s Community Health Team services across the region. Funding supports care coordination, chronic disease management, health coaching, and behavioral health services that help patients navigate care and improve their overall health and wellness.
Stewardship

Mental health, substance use, and social care integration

NMC will receive up to $644,447 through the Blueprint for Health program to pass through to Primary Care for expanded services that help patients connect with mental health care, substance use treatment, and community resources. The program embeds support staff within primary care practices to improve coordination, reduce barriers to care, and connect patients with services more quickly.
Stewardship

Blueprint for Health administration

NMC received $213,000 to administer the Blueprint for Health program throughout the St. Albans Health Service Area. This funding supports the program manager, quality improvement facilitator, Community Health Teams, initiatives, and partnerships that strengthen primary care and improve health outcomes across Franklin and Grand Isle Counties.
Stewardship

My Healthy VT health coaching and self-management programs

NMC received $80,000 to expand chronic disease prevention and management programs through My Healthy VT. The initiative helps community members manage conditions such as diabetes, hypertension, and heart disease through education, one on one health coaching, community outreach, and evidence-based self-management programs.
Stewardship

Substance use prevention

Through a $100,000 award from United Way of Northwest Vermont, NMC supports a Primary Prevention Specialist serving Franklin and Grand Isle Counties. The program focuses on reducing substance misuse among youth and young adults through prevention education, community partnerships, and evidence-based prevention strategies.
Stewardship

Tobacco prevention and cessation

NMC received $80,000 from the Vermont Department of Health to support tobacco and nicotine prevention, cessation, and community education efforts. The program promotes healthier communities by increasing access to quit resources, supporting youth prevention initiatives, and reducing exposure to secondhand smoke and vape emissions.
Stewardship

Cancer survivorship tobacco cessation

NMC received $18,000 to improve tobacco and nicotine cessation support for cancer survivors. The project strengthens referral processes, increases provider education, and helps connect cancer survivors with resources that improve long-term health and quality of life.

Recognition & milestones

Recognition & Milestones

John Casavant honored with NMC’s Community Service Award

NMC’s Board of Directors honored John Casavant, as the recipient of NMC’s 2026 Community Service Award in recognition of his broad and sustained community service to the northwestern Vermont region.

The award was presented by Barbara Toof, the Chair of NMC’s Board of Directors.  “Tonight, we’re proud to recognize someone whose service reflects the values of this award in a lasting way, through steady leadership, a true commitment to community, and a family legacy of caring for Franklin County,” said Toof. 

Jonathan Billings, NMC’s CEO, John Casavant and Barbara Toof, the Chair of NMC’s Board of Directors
Recognition and Milestones

2026 Board of Directors

President

Barb Toof

Vice President

Corey Parent

Secretary

Erin Creley

Treasurer

Karyn Rocheleau

President of the Medical Staff

Lowrey Sullivan, MD.

Past President

John Casavant

Member

Meredith Roberts

Member

Vaughn Comeau

Member

Gregory Sargent

Member

Brittany Greene

Member

Joseph Nasca, MD

Senior Leadership Team

Jonathan Billings
FACHE, Chief Executive Officer

Jennifer Howrigan
Interim Chief Financial Officer

Kelly Campbell
MSN RN, Interim Chief Nursing Officer

Katharine Laddison
Director of Community Relations & Communications

Chris Sheldon
Director of Information Systems

Medical Executive Committee

Lowrey Sullivan, MD
President

Katie Montagne, MD
Vice President

Colleen Moran, MD
Secretary

Anna Royer, MD
Immediate Past President (Ex Officio)

Christopher Williams, MD
Chief of Emergency Service

Steven Anisman, MD
Chief of Medicine Service

Nathan Mauser, MD
Chief of Surgical Service

Katherine Shattuck, PNP
Chief of OB/GYN & Pediatric Service

Judy Fingergut, MD
Member at Large

Lucas Carter, APP
Member at Large

Recognition and Milestones

Leadership

Abbie Neville
Manager of Clinical Informatics
Abraham Chandler
Nurse Manager, ED
Adam Thompson
Manager of Facilities
Alisha Sawyer
Director of Organizational Development
Amanda Wilson
Manager of Care Management
Anna Gabaree
Director the Family Birth Center
Anneke Merritt
Director of Performance Improvement
Bobbie Billado
Nurse Manager, PCU
Carrie Consentino
Manager of Food Service
Christopher Bouchard
Manager of Environmental Services
Chelsea Mulheron
Clinical Practice Manager
Courtney Leduc
Director of Emergency Services
Danielle Boudro
Director of PCU & RT
David Blin
Director of Laboratory Services
Erica Coburn
Director of Diagnostic Imaging
Florence Emch
Clinical Practice Manager
George Gattullo
Director of Facilities & Support Services
Jake Ashline
Informatics Supervisor
Joel Desautels
Clinical Practice Manager
Jennifer Howrigan
Controller
Jessica Aboelezz
Director of Pharmacy
Jessica Frost
Manager of Population Health
Jill Torrey
Director of Business Operations
Katherine Winchester
Manager of Volunteer Services
Kelly Campbell
Director of Professional and Organizational Development
Kristy Cushing
Director of Operations
Megan Smith
Director of Revenue Cycle/ Privacy Officer
Michele Huddleston
Director of Risk, Quality, and Regulatory
Sarah Nielsen
Clinical Practice Manager
Paul Giles
Interim Director Surgical Services
Vinnie Jiwatram
Manager of Materials Management

Auxiliary Executive Board Members

Maris Rock
President

Pat King
Vice President

Judy Nasca
Recording Secretary

Linda Rowden
Treasurer

Pat King
Corresponding Secretary

Katherine Winchester
Hospital Liaison

Auxiliary Board Members

Katherine Winchester
Gift Gallery Manager

Jeannette Warn
Hospitality & Fundraising Chair

Maris Rock
Membership

Fran Beauchemin
Nominating

Bev LeClair
Sunshine Cards

All Board Members
Parliamentarian/Bylaws

Kate Laddison
Program & Publicity

Recognition and Milestones

Board of Incorporators

Janis Appel

Judy Ashley

Reginald Beliveau

Leon Berthiaume

Robert Bessette

Jacqueline Brosseau-Cyr

Lawrence Bruce

Coleen Bruyette

Dawn Bugbee

John Casavant

Jane Catton

Vaughn Comeau

Erin Creley

Peter Cross

David & Erica Debellis

Christopher Dermody

Rich & Tasha Dickinson

Grace Dickinson-Branon

Catherine Dimitruk

David Ducham

Thomas Gallagher

Elizabeth Gamache

Valdemar and Bridget Garibay

Nilda Gonnella-French

John Gorton

Matthew Habedank

Nicholas Hadden

Joe Halko

Lisa Hango

John Hango

Hector Hill

Jacqui Hood

Leigh Horton

Carrie Johnson

Paula Kane

Celeste Kane-Stebbins

Kathleen Keenan

Betsy Liley

Sally Lindberg

Adam Luneau

David Mahoney

James Manahan

JoAnn Manahan

Steve Marshall

Janet McCarthy

Michael McCarthy

Mike McCarthy

Joseph Nasca

Judy Nasca

Corey Parent

Pamela Parsons

Kristin Prior

Gregory Rainville

William Roberts

Meredith Roberts, RN, PhD

Karyn Rocheleau

Marietta Scholten, MD

Mary Schreindorfer

Tami St. Marie

Barbara Toof

Frank Zsoldos

Judy Zsoldos

Recognition and Milestones

Donations

Businesses

AA St. Albans Group

Acrisure

A.N. Deringer, Inc.

Bellows Free Academy Student Activities

CDH CPA

Coca-Cola Beverages Northeast

Connor Contracting, Inc.

Cross Consulting Engineers PC

Dickinson & Branon Dental Care

DMC Electric

Eaton’s Fine Jewelry

Fidium

Handy Toyota / Handy Chevrolet

Hannaford Food & Drug

Heald Funeral Home

Jeff’s Maine Seafood

JMC Smith

Joseph Architects

Kinney Drugs Foundation

Kittell Branagan & Sargent

Knights of Columbus (St. Albans Council #297)

Let’s Lead LLC

M&T Bank

Maple Capital Management

McSoley McCoy & Co.

MVU High School Student Activities

New England Air Systems

NFP Property and Casualty Services, Inc.

Northwestern Medical Center Auxiliary

Nucar Automall of St. Albans

Ovation Healthcare

Peoples Trust Company

Primmer Piper Eggleston & Cramer

R.L. Vallee, Inc.

Rotary Club of St. Albans

RPM LOGOS

Stewarts Shops

Sticks and Stuff

Stone’s Auto Repair

Suncrest Health Care Communities

Tenth Crow Creative

The Richards Group

The Tyler Place

Union Bank

Usherwood Office Technology

VNA & Hospice of the Southwest Region

Individuals

Adam Branon

Alisa Aylward

Amy Biggie-Ward

Amy Irish

Barb Toof

Barbara Smith

Bonner Saylor

Bonnie Mayhew

Bridget Howrigan Rivet

Brooks and Brenna Sturtevant

Charles Dimitui

Chip and Alisha Sawyer

Chris Hariegel

Corrine Klug

Dan Petherbridge

Daniel Thompson

Daniel Thompson

David Cobb

David Farrell

David Knightes

David Powell

Don Little

Donald Davison

Dr. Elisabeth Fontaine

Dr. Miller B Pearsall

Dr. Thomas Suppan M.D.

Edward J. Tyler, III

Emma Hill

Eric Ciemniewski

Ezra Bashaw

Francis Calano

Gary Gilmond

George Murphy

Greg Rainville

Heather Streeter

Hector Hill

Jacquelyn Kondrot

James Dickmann

James Smith

Jane C. Bower

Jeff and Lucy Bird Masters

Jessica Aboelezz

Jessica Boutin

Jessica Scanlon Corliss

Jill Bowen

Jim Learned

John and Donna Manley

John and Lisa Hango

John Chesarek

John Edwards

John Newton

Jonathan & Marilyn Billings

Joseph Strand

Joy Walsh

Julie Morin

Kate Laddison

Kathleen Collins

Katherine Walsh

Kathy Tabor

Kim Lawrence

Kissane Associates

Lawrence H. Bruce

Maris Rock

Marsha Yates

Mary Chiappinelli

Mary Ellen Jolley

Michael Preseau

Michael Tuttle

Monique Curran

Nicholas Hadden Esq.

Pat Thompson

Patricia King

Patricia Tyler

Rebecca Chaplin

Richard Cowperthwait

Robert Bessette

Ronald Anstey

Ryan and Lindzey Chaffin

Sandra Raymond

Scott & Donna Corrigan

Scott Bernoudy

Scott Burleson

Stacey Remillard

Steve Bourgeois

Taylor and Marsha Yates

Tom Raffio

Trey Schaft

Valdemar and Bridget Garibay

William Cain

Tribute gifts

In Honor of Carol Streeter
Heather Streeter

In Honor of Tim Viens
Scott & Donna Corrigan

In Memory of Bud Hemond
Richard Cowperthwait
JMC Smith

In Memory of Edward Stell
Amy Biggie-Ward

In Memory of Greg Mayhew
Bonnie Mayhew

In Memory of Helen Newton
Mr. John Newton

In Memory of James “Jimmy” Putnam
Mr. Robert Bessette

In Memory of Joseph E. Durfee
Jacquelyn Kondrot
Mr. Donald Davison
John and Donna Manley

In Memory of Ken Fairchild
David Cobb

In Memory of Mike Miller
Kathleen Collins
Joy Walsh
Mary Chiappinelli
Ezra Bashaw

In Memory of Richard C. Tallman, MT ASCP
Patricia Tyler
Jessica Scanlon Corliss
Dr. Thomas Suppan M.D.

In Memory of Ross Toof
Barb Toof

In Memory of Ted Tyler, III
Bonner Saylor
Mr. David Powell

In Memory of Thomas and Patricia Walsh
Katherine Walsh

Language assistance

Language help services are offered free of charge. Call 802-524-5911 (TTY: 800-253-0191).

Click for language assistance

Northwestern Medical Center:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats); and

Provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, contact our Director of Human Resources, Organizational Development, and Compliance.

If you believe that Northwestern Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, marital status, national origin, religion, age, disability, or sex, you can file a grievance with:

NMC’s Director of Human Resources, Organizational Development, and Compliance
133 Fairfield Street,
St. Albans, VT, 05478
802-524-1069.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Director of Human Resources, Organizational Development, and Compliance is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available here.

 

Français (French)
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Atenção: Se o seu idioma não é o inglês, serviços de assistência de idioma gratuitos estão disponíveis para você. Peça ajuda à equipe ou ligue para o número principal do hospital: 802-524-5911.

 

日本語 (Japanese)
注意:英語以外の言語を話される方は、無料の言語支援サービスをご利用いただけます。スタッフにお尋ねいただくか、病院の代表電話番号(802-524-5911)までお電話ください。

 

แบบไทย Bæb thịy (Thai)
โปรดทราบ: หากท่านใช้ภาษาอื่นที่ไม่ใช่ภาษาอังกฤษ ท่านสามารถขอรับบริการช่วยเหลือด้านภาษาได้โดยไม่มีค่าใช้จ่าย โปรดติดต่อสอบถามจากเจ้าหน้าที่ หรือโทรศัพท์ติดต่อไปยังศูนย์รับสายของโรงพยาบาลที่หมายเลข 802-524-5911
Pord thrāb: H̄āk th̀ān chı̂ p̣hās̄ʹā xụ̄̀n thī̀ mị̀chı̀ p̣hās̄ʹā xạngkvs̄ʹ th̀ān s̄āmārt̄h k̄hxrạb brikār ch̀wy h̄elụ̄x d̂ān p̣hās̄ʹā dị̂ doy mị̀mī kh̀ā chı̂ c̀āy pord tidt̀x s̄xbt̄hām cāk cêā h̄n̂āthī̀ h̄rụ̄x thorṣ̄ạphth̒ tidt̀x pị yạng ṣ̄ūny̒ rạb s̄āy k̄hxng rong phyābāl thī̀ h̄māylek̄h 802-524-5911

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