Hear from CEO Jonathan Billings about key features in this year’s Annual Report.
A quality focus
Process improvement: Reducing documentation, increasing time for care
MND+IE (pronounced Mindy) is all about documentation reduction to restore time, purpose, and meaning back to patient care. The initiative kicked off with a survey of nurses who clearly agreed that documentation takes time away from patient care.
One example of MND+IE success
The MND+IE group on the Progressive Care Unit worked to tackle three large-scale documentation changes that resulted in significant reduction in unnecessary documentation and reduction of visual clutter from the electronic worklists.
Shown is an example of a single ICU-level patient worklist. The purple boxes illustrate clocks that were removed as part of the project.
In this example, the Intensive Care RN experienced:
less clicks
less transitions
clocks eliminated
minutes, 31 seconds saved per 12hr shift
MND+IE’s guiding principles:
- Avoid excessive documentation to keep time and attention focused on the patient
- Frontline staff must be engaged in decisions about documentation inclusion and exclusion
- Documentation must be relevant info about the clinical care
- Defined policy and procedural components do not need to be documented discretely.
- Elements must be reviewed by content experts for compliance to standards
- Additions to medical records must be evaluated for effectiveness – if element cannot demonstrate effectiveness, it will be removed.
What counts:
- Time
The amount of time it takes to document something in the medical record. - Clicks
The number of mouse clicks that the clinician needs to make to document the component. - Transitions
The count of hand movements off the mouse, or off the keyboard. - Clocks
Cues on a worklist for the clinical team that highlight the need for documentation, occurring at many different intervals each day.
Hand hygiene focus
Rounding visits: Getting real-time feedback from patients
The goal is to connect with patients during their stay to ensure they are satisfied with their care. Proactive connections with patients allow the care team to address concerns in the moment. Those in-the-moment improvements could mean things like finding comfort items, coordinating with the care team, or offering support. This practice is called “rounding” in the healthcare setting.
Nurse Leaders and the Patient Relations Specialist aim to round on each patient at least once during their time at NMC.
Since implementing the new rounding strategies in January 2026,
Going forward, NMC will work on increasing the frequency of rounding as staff availability allows. Additionally, NMC is beginning to trial rounding by the Environmental Services leader to verify patients’ satisfaction with the cleanliness of their room and the unit. As we continue to grow rounding practices at NMC, we are looking to expand to other care areas like the Family Birthing Center.
Rounding.
What the heck is that?
There are several different types of rounding, including:
- Hourly rounding: done by nurses checking on their patients
- Clinical rounding: when doctors, nurses, and specialists walk together to review medical progress for all patients on a floor.
- Leadership rounding: when hospital managers or nurse leaders visit patients seeking feedback on the quality of their care and their experience in the setting.
Joint Commission visit at NMC shows strong commitment to regulatory readiness
The JC’s report for each visit identifies Requirements for Improvements categorized by whether the issue is limited, part of a pattern, or found to be widespread, and also by what the likelihood is that an issue is likely to harm a patient, visitor, or staff.
From NMC’s visit, only one issue was categorized as high risk, and that was related to logging the verification of test strips used in endoscopy. NMC staff quickly responded to the finding during the survey and implemented cross-checks across departments to ensure those logs are not missed in the future.
NMC staff quickly responded to the finding during the survey and implemented cross-checks across departments to ensure those logs are not missed in the future.
NMC earns 4-Star, Grade B ratings
“The dedication of NMC’s care teams in caring for our patients is remarkable,” said Chief Executive Officer Jonathan Billings. “Our organization often finds itself stretched to capacity or beyond in a healthcare system that can make it challenging to meet patients’ needs. And still, our staff is willing to focus on going above and beyond, providing exceptional care, and working to improve how we do what we do. I am very proud of their efforts.”
Patient care
Maitri and NMC create partnership
Maitri is a well-respected, South-Burlington-based, female-owned and operated, independent medical practice that has provided individualized, patient-centered, compassionate obstetrical and gynecological care since 2004. NMC began discussions with Maitri last fall to collaborate on a practice model that meets the hospital’s mission of providing exceptional care, in partnership with the Maitri team.
“We at Maitri are proud to announce this partnership with Northwestern Medical Center,” said partner Dr. Jennie Lowell. “Maitri joins NMC in their mission to provide the same high-quality care and to give women in the community more choices about where they choose to give birth and receive care. We look forward to meeting you and assisting you on your health care journey,” she said.
“We are pleased to put this new partnership with Maitri in place as it keeps this important care here in our community,” said NMC CEO Jonathan Billings. “Our thanks go out to all involved, especially our staff who have continued to care for patients throughout uncertainty and to the Board of Directors’ OB Task Force who did the due diligence on improved sustainability and recommended the private practice model.”
Exploring a partnership became necessary for NMC as multiple factors resulted in challenges for the hospital in maintaining sustainable OB/GYN services. Some of those factors included retirements and departures of beloved long-term OB/GYN providers, recruitment challenges, increased reliance on per-diem and locum tenens (traveling) providers, and pricing and reimbursement that do not cover the cost of the care provided.
The NMC-Maitri partnership will take a phased approach, with NMC contracting with Maitri providers at the start, continuing to operate the OB/GYN clinic and employ all the clinic staff. In July, Maitri providers began seeing patients in the clinic – a great start to the partnership.
In time, Maitri will take over the clinic as a private practice operating on NMC’s campus. The collaboration will continue to be closely connected to NMC’s Family Birth Center and Inpatient Pediatrics program, both of which are being maintained.
This phased approach represents a significant investment from NMC to keep this important care locally based. It offers Maitri the opportunity to ramp up, ensuring a smooth and successful transition.
Saved by early screening: George Flower’s story and the life-saving power of early detection
Nearly a decade later, George remains cancer-free and credits early detection for giving him more time with his family and a greater appreciation for life. He encourages others who might be at risk to get screened.
Quick action and quality care get a backcountry skier back in action
Upon arriving at NMC, he required emergency surgery, which was performed over a holiday weekend, and received treatment for severe frostbite. This resulted in him staying in the hospital for two nights.
McQuoid thanked the care team he had at NMC for the care he received while getting treatment.
Family Birth Center dedicated to helping families
As rural hospitals across Vermont face declining birth rates, workforce shortages, and financial pressures, NMC remains dedicated to preserving access to local maternity services. We are continuing to explore ways we can ensure long-term sustainability while continuing to provide comprehensive support for parents and newborns. NMC’s focus and commitment remains unchanged: We will continue to deliver exceptional care and support our community for generations to come.
A patient’s journey to better sleep
After her overnight sleep study, Mary was diagnosed with sleep apnea and began CPAP therapy. Within days, her mood and memory improved, and she was able to start enjoying her adventures with family again.
How determination, faith, and trust helped Carolina Baker get back on her feet
Foot and ankle surgeon Dr. Kristin Kindred performed Carolina’s ankle fusion procedure, which was then followed by physical therapy. Carolina is now walking independently and has returned to hiking, traveling, and the activities she loves.
Patient experience work continues at NMC
- NMC’s new website
- The new location for NMC’s Chapel and Reflection Room
- The Patient Portal
- The process of chaperones for sensitive exams in Diagnostic Imaging
- Grief support for patients and family
The group also welcomed two new members, highlighted below in the membership list:
Margi Swett of Swanton
Al Wilkinson of St. Albans
Karrie Sweet of East Fairfield
Robyn Klein of Highgate Center
Dorothy Michelson of Milton
Rissa Lynn Michelson of Milton
Elizabeth Johnson of St. Albans
This year, the provider group discussed topics that included things like:
- Patient communication on anesthesia and surgical recovery instructions
Careful listening in the Emergency Department - Responsiveness to patient concerns in Urgent Care
The patient access group discussed topics that included things like:
- Communication strategies and solutions on how registration teams can be the most helpful to patients.
- Assessing the check-in process to ensure it runs smoothly and help address delays, errors, anxiety or confusion.
Recovery services continue in NMC’s Emergency Department: Continued partnership with Turning Point improves access to care
Between October and August, the program served:
unique individuals
Patients agreeing to follow-up services
individuals contacted within 48hrs by recovery coaches
Alcohol was the most commonly identified substance among patients served, accounting for 92 reported encounters. Other substances included cocaine (11), other substances (16), opioids/opiates (7), marijuana/cannabis (2), methamphetamine (1), and buprenorphine (1). These data highlight the continued prevalence of alcohol-related substance use concerns in our region while reinforcing the need for services that support individuals using a variety of substances
The partnership between Northwestern Medical Center and Turning Point of Franklin County strengthens the region’s continuum of care by providing immediate recovery support, education, overdose prevention resources, follow-up outreach, and connections to treatment services. The program also supports regional Medications for Opioid Use Disorder (MOUD) coordination efforts and promotes collaboration among healthcare providers and community partners.
Through this collaborative approach, the RCED Program continues to improve access to recovery services, reduce barriers to treatment, and support healthier outcomes for individuals and families affected by substance use disorders throughout Franklin and Grand Isle Counties.
Substances among patients served
- alcohol (92)
- cocaine (11)
- other substances (16)
- opioids/opiates (7)
- marijuana/cannabis (2)
- methamphetamine (1)
- buprenorphine (1)
These data highlight the continued prevalence of alcohol-related substance use concerns in our region while reinforcing the need for services that support individuals using a variety of substances
AI in use at NMC gives providers more time with patients
This year, NMC ran an Artificial Intelligence pilot using software called AvoMD for AI Scribe, eventually involving 26 providers across the organization.
“I have found the AI scribe to be an extremely valuable addition to my clinical practice, said Dr. Kahren Aydinyan of Northwestern ENT. “One of the most significant benefits is that it allows me to focus my attention on the patient rather than the computer screen during the visit. Maintaining eye contact and being fully present improves patient engagement and the overall quality of the encounter.”
How AI oversight works at NMC
All AI projects get oversight from NMC’s AI Governance Committee which is made up of representatives from IT Security, Informatics, Revenue Cycle, Compliance, Privacy, and Medical Staff Leadership. The group was formed to review practices, policies, consents, Joint Notice of Privacy Practice, product considerations, pilot project development and other issues related to the introduction of AI into practice at NMC.
The AI Governance Committee meets as needed when new AI applications are being vetted. The governance committee reviews and approves AI use cases and makes sure NMC has proper procedures in place to ensure the technology is used in a safe and compliant way.
Where else could AI be used at NMC?
NMC is currently evaluating the use of AI to assist with patient appointment scheduling and inbound order processing to make the organization more efficient and improve patient access.
We are working with our electronic health record, providers, and other hospital vendors to identify meaningful potential use cases, making sure we leverage efficiencies where it is safe to do so, and to provide a better experience for patients and staff.
Provider spotlight
New providers at NMC
Dr. Ned Gray: Community at NMC
Watch this brief video of Dr. Gray as he shares what appeals to him about NMC and practicing medicine in our community.
Vermont Public’s Corporate Circle
Dr. Anna Royer receives the Deogracias “Deo” P. Esguerra Service Award
During the celebration, Dr. Montagne shared many quotes from Medical Staff members including: “She demonstrates a deep and consistent investment in the people of this institution, a genuine care for the community, and an unwavering commitment to the patients she serves. She is a meticulous surgeon who consistently goes above and beyond her job description in pursuit of exceptional care and the protection of access to care in our community.”
Provider spotlight
“She demonstrates a deep and consistent investment in the people of this institution, a genuine care for the community, and an unwavering commitment to the patients she serves. She is a meticulous surgeon who consistently goes above and beyond her job description in pursuit of exceptional care and the protection of access to care in our community.”
Staff engagement
Staff Engagement
NMC dives in on work from Employee Engagement and Culture of Safety surveys
In January and February, NMC completed Employee Engagement and Culture of Safety surveys with staff and medical staff. The survey, facilitated by our partners at Press Ganey, is conducted every two years at NMC, getting feedback from employees to drive improvements in our organization.
Survey results showed 36% of NMC’ers are engaged, a drop in engagement from the previous survey. The percentage of NMC’ers who fell into a “neutral” engagement category is higher than the national average, representing a significant area of opportunity.
Strengths highlighted in the survey included:
Strong coworker relationships and teamwork
A feeling of empowerment and autonomy
Commitment to
quality care
Opportunities for improvement included:
Improving cross-team communication and coordination
Improving how employees are treated and increasing respect
Rebuilding trust and alignment with senior leadership
After reviewing survey results across the organization, teams began working on action plans to address the areas where NMC needs improvement. Over 90 plans were created in the tracking tool, representing ongoing work from 22 departments. Work on engagement is important to creating a culture where NMC’ers can thrive, and the level of work underway is a strong sign of focus on topics crucial to our teams.
NMC formalizes work on security following gun incident
- Stationing security directly in the Emergency Department when they are not rounding or working elsewhere in the building.
- Implementing in-the-moment safety huddles when patients are placed on a safety watch
- Locking the Conference Center hallway to limit unauthorized access to the hospital
- Emphasizing continued training on NMC’s workplace violence prevention program called AVADE.
COSECURE completed their onsite visit to NMC in July and issued a detailed report outlining NMC’s security strengths, weaknesses and opportunities.
The hospital is now focused on implementing improved security measures, work that is likely to be an ongoing area of focus.
Staff Engagement
NMC nurses ratify first contract
In May, the nurses of Northwestern Healthcare United ratified NMC’s first union contract, a three-year agreement that went into effect immediately.
NMC was pleased that the contract increased entry level wages for nurses to assist in recruiting because the data shows that is where we lagged the market. The contract also helps define clearer and more equitable processes for topics like time off requests, seniority and scheduling. Our organization continues to take the lessons learned through the bargaining process to explore greater transparency and consistency across the organization.
“We are pleased to have reached a reasonable agreement with the Nurses Union,” said CEO Jonathan Billings. “It is the result of months of hard work and compromise and it positions us well to continue to care for our community.”
NMC’s Pathways students graduated
The pinning tradition dates to the 1860’s when Florence Nightingale was awarded the Red Cross of St. George for her tireless work with injured soldiers during the Crimean War. She was known as the “Lady with the Lamp” as she tended to wounded soldiers at night. This tradition has been widely used in the US since the early 1900’s, it’s an intimate ceremony to symbolize entering the profession, while graduation celebrates their academic degree completion, which was held Saturday, May16 in Randolph.
Employee appreciation at the Service Awards luncheon
NMC team members, leaders and members of our Board of Directors enjoyed a luncheon and awards program recognizing staff at milestones of 5+, 10+, 15+, 20+, 25+, 30+, 35+ and 45+ years of service!
Staff Engagement
Celebrating Hospital Week
NMC came together to celebrate Hospital Week which took place from May 10th-16th. This year team members celebrated with a scavenger hunt around the hospital, a chili and cookie cookoff, a grab a tag to support Spectrum Youth & Family Services: Burlington & St Albans Vermont, and a BBQ. Check out photos from the event.
Staff Engagement
Staff enjoy more than 30 Activities Committee offerings
Our Activities Committee was busy this year hosting and participating in over 30 events or that took place internally at NMC and in the community.
The Activities Committee currently has 12 members from across the organization who come together once a month to plan and coordinate events.
NMC’s Diversity, Equity, Inclusion and Belonging work continues
Enhancing awareness of holidays and times of recognition
The series highlights different holidays and months, weeks and days of recognition. By the end of this year, we’ll have shared 47 holidays or recognitions.
DEIB roadshows continue
These 15-minute presentations help raise awareness about the DEIB work we’re doing to continue to progress NMC as an equitable healthcare provider and employer.
Sexual Orientation and Gender Identity data collection launches
NMC continues to provide staff training and coaching to support the launch.
Additional NMC inclusion work
- In February, Chief Gagne of the Abenaki Nation of Missisquoi came back to NMC to share history and information about the Abenaki, including why members have trouble trusting healthcare providers and the state of Vermont. This second session helped build awareness, understanding and relationships.
- In March, NMC hosted an education session with Dr. Jen Williamson on Providing Care for Patients in Larger Bodies. This session helped build insight on the challenges patients with larger body types have when receiving healthcare and how we can improve our perceptions to provide better care.
- NMC also continued to use its process for reviewing policies through the lens of equity.
Community engagement
The Auxiliary: Advocacy in action
The group also donated $1,000 to register a boat in the St. Albans Rotary Club’s Cardiac Champ Challenge event. The Auxiliary paid the registration and challenged NMC staff paddling the boat to match that amount – which they did!
Join the Auxiliary!
NMC partners to increase access to transportation
Thanks to the generosity of the Community Partners Classic golf tournament, funds raised allowed NMC to provide the Rural Community Transportation (RCT) volunteer drivers with gas cards. RCT volunteers are essential to providing many of the “on-demand” rides that bring folks to and from medical appointments. As gas prices spiked in the summer of 2026, volunteers were stepping away from providing rides because the mileage reimbursement rate was not covering their expenses. These gas cards helped stabilize that workforce, meaning more folks could access the rides they needed.
Recognizing that the needs of people accessing appointments are different than the needs of employees traveling to and from work, the Transportation Workgroup has also been looking at options to support employees. Those solutions might include vanpooling, promoting public transit routes, and partnering with organizations such as United Way’s Working Bridges and Good News Garage to find individual solutions.
A better online experience for NorthwesternMedicalCenter.org
Our redesigned website makes it easier than ever to connect with NMC. With a fresh look and a more patient-focused experience, the new site brings the information people need closer at hand.
Find care more easily
Simplified navigation helps visitors explore services, find providers, and understand their care options.
Get the information you need
Clearer content and improved accessibility make important health information and resources easier to find.
Stay connected on any device
A mobile-friendly design makes the site easy to use at home or on the go.
The result is a more welcoming, accessible online experience that reflects the quality of care and strong community that define NMC.
“What a great update to your website. Very thorough and easy to follow and find things when you need them. A job well done.”
NMC Volunteer
Community Engagement
Volunteer effort tops 300,000 butts cleaned up
Once again this summer, volunteers and partners of The Franklin Grand Isle Tobacco Prevention Coalition and Med Associates picked up cigarette butt litter in community gathering spaces.
Bits about butts
Number of years cleanups have happened
Number of volunteers helping in 2026
Number of butts collected
Number of locations where cleanups took place
Total number of butts picked up over 11 years
Places seeing dramatic decreases in butt litter:
Lincoln Park in Enosburg Falls, St. Albans Bay Park, the Village Green in Swanton, and the small park in Richford on the corner of Main and Troy Streets.
Who’s taking the lead:
Med Associates, a business located in the Georgia Industrial Park, is the leading contributor of volunteer hours. Owners Bridget and Valdemar Garibay volunteer their time and coordinate the Med Associates volunteers who return year after year.
Summer camps who help:
Alburgh School Summer Camp, Swanton Recreation Camp, Swanton Library Camp and the LEAPS Summer Camps of Enosburg and Richford.
Who else is helping?
The Knights of Columbus #297, The Rotary Club of St. Albans, Franklin County Stormwater, NPRC, FGI Restorative Justice Center, the City of St. Albans, Ben & Jerry’s, and Northwestern Medical Center.
If you do use cigarettes and are not yet ready to make a quit attempt, please be sure to dispose of your cigarette butt properly. Extinguish them on a shoe or sidewalk and take the butt to the nearest trash can. The Franklin Grand Isle Tobacco Prevention Coalition has free, reusable pocket ash trays – if you need one, please find us on Facebook or email Amy Brewer at abrewer@nmcinc.org.
Lastly, if you are thinking of quitting, now is a great time to try. Visit 802Quits.org or call 1-800-QUIT-NOW. Free, virtual Quit Workshops can be found at MyHealthyVT.org.
Giving back, giving hope: The Jim Bashaw Fund
The boost in funding provides even more support to community members facing serious medical challenges in Franklin and Grand Isle Counties.
The fund was created over 25 years ago in memory of Jim Bashaw, a beloved teacher, guidance counselor, and basketball coach at Bellows Free Academy St. Albans. People remember his humor, kindness, and the way he always lifted others’ spirits.
When Jim was diagnosed with brain cancer in 2000, the community came together to support him and his family.
His wife, Shari Bashaw, remembers her running group organizing the first Run for Jim, which brought out 750 people. She was deeply grateful for the support they received before he passed away the following August.
“If you don’t have hope, then what do you have?” she says.
“If you don’t have hope, then what do you have?”
Shari Bashaw, Wife of Jim
Supporting the community
Her own experience taught her how hard it can be, both emotionally and financially, when someone you love gets a serious medical diagnosis.
“Even though you have good insurance, you’re losing two incomes, and it can be devastating,” she says. “I really wanted to give back, especially after so many community members came out to support Jim.”
Most people who apply to the fund are dealing with cancer, especially cancers of the head, neck, throat, breast, and lungs. The fund also helps people who have suffered a serious injury and are unable to work.
“I really wanted to give back, especially after so many community members came out to support Jim.”
Shari Bashaw, Wife of Jim
Over the years, the Jim Bashaw Fund has helped hundreds of people in the community. Below are some examples of the fund’s impact:
Total assistance distributed with nearly 2,000 grants since the funds founding in 2000
distributed in financial assistance in 2025, supporting 98 local community members
Every dollar raised goes straight to families, since NMC covers all administrative costs.
The Fund is well supported by the community, who have consistently donated to help keep it sustainable.
- The BFA vs MVU Powder Puff game is one of the largest fundraisers, and in 2025 those schools raised $18,000 for the Bashaw Fund.
- The annual Run/Walk for Jim is another one of the ongoing fundraisers with a big impact. In 2025 event raised $17,000.
- Other schools and businesses around the region host “pink” events, too, like MVU’s Pink the Rink and BFA’s breast cancer awareness volleyball game.
Nucar Ford St. Albans also supports the fund with its annual Nucar Cares campaign every October during Breast Cancer Awareness Month. Private donations help, too.
“The Bashaw Fund is local, and there’s no overhead,” Shari says. “Every single penny that’s raised goes right to people in need.”
“The Bashaw Fund is local, and there’s no overhead,” Shari says. “Every single penny that’s raised goes right to people in need.”
Shari Bashaw, Wife of Jim
A spirit of inclusion
“He made everybody feel like they were his best friend, regardless of how long he knew you. And that was a gift that he had, and a gift he shared with all of us,” Marlow says.
Sometimes, the Run for Jim is dedicated to others in the community who have experienced loss. In 2026, the race honored Mike Miller, who died from cancer the year before.
“We’re talking about making it a tradition to dedicate the race in memory of someone each year,” Shari says. “It just makes it that much more meaningful for everyone involved.”
The Powder Puff game, which also raises money for Camp Ta-Kum-Ta, shows Bashaw’s inclusive spirit, too.
“Anyone can play in the Powder Puff. Jim’s message was always to embrace everybody. So that’s why this game is so special because that’s exactly what it does,” Marlow says.
Math teacher Jennifer Parent, who helps organize the Powder Puff game, says the event’s greatest strength is how it brings the community together.
“We remind the teams that they may never know exactly who they’ve helped,” Parent says. “But the event is bigger than any one person, and that’s what makes it so powerful.”
For student Maddie Messier, the Bashaw Fund and events like the Powder Puff teach students about teamwork and community.
“We’ve had family members pass away from cancer, and to be able to honor them by playing in the Powder Puff and helping to contribute to the Bashaw Fund gives us a sense of how to make a difference,” Messier says.
Shari says the spirit of community and compassion keeps the Bashaw Fund going strong year after year.
“I don’t want anyone to forget Jim,” she says. “If we can give people a little hope and take a little of the stress off, that’s what matters. And that’s what Jim would have wanted.”
“He made everybody feel like they were his best friend, regardless of how long he knew you. And that was a gift that he had, and a gift he shared with all of us,”
Dan Marlow, Athletic Director at Bellows Free Academy, St. Albans
Northwestern Medical Center’s first baby of 2026
As part of an annual tradition, NMC recognized the year’s first newborn with a gift basket filled with baby essentials, toys, keepsakes, and treats for the new parents. The celebration reflects the hospital’s commitment to supporting families through life’s most meaningful moments and highlights the compassionate care that makes every birth at NMC a memorable one.
NMC raises over $13,000 for the United Way
In the fall of 2025, Northwestern Medical Center celebrated the spirit of giving with another impactful United Way Campaign. This year we raised just over $13,000 for the United Way of Northwest Vermont.
This year’s campaign included a food drive to help benefit NorthWest Family Food, one of our local food shelves. Those who participated gained an additional entry into our grand prize giveaway of a premiere reserved parking spot on campus. The winner was Becca Menard, a Rehab Mobility Aide in our PCU!
This year’s Community Partners Classic golf tournament raised just over $39,000 for Northwestern Counseling & Support Services and NMC.
In its 18th year, the collaborative tournament was a great success with 37 teams enjoying a round of golf at the Champlain Country Club and 39 sponsors supporting the tourney.
Funds raised from the event are split between the two organizations and help support the physical and mental health of the Franklin and Grand Isle communities.
Community Engagement
NMC blood drives by the numbers 2026
Blood drives hosted in 2026. We’ve held 48 total since we started hosting.
units of blood collected in 2026. We’ve collected 1,478 units since we started hosting.
donors gave blood in 2026. We’ve had 1,560 donors give at NMC since we started hosting.
Number of first-time donors in 2026
Stewardship
Financial Report
*Unaudited data as of 11.6.2026
stewardship
NMC by the numbers
2,609
72,452
344,133
266
21,521
67,428
55,975
24,470
212,646
40,260
172,386
NMC renovates space for new Nuclear Medicine equipment
“Bringing these services back online with state-of-the-art technology is a massive win for our community,” said Erica Coburn, Director of Diagnostic Imaging. “Not only are we resuming the essential general studies our patients rely on, but the advanced capabilities of this new equipment allow us to introduce new specialized studies, keeping high-quality diagnostic care close to home.”
Community & clinical impact:
The new system allows NMC to fully resume all general nuclear medicine studies and introduces several new specialized studies that could not be performed previously, significantly expanding local access to advanced care.
The new Nuclear Medicine unit replaces an outdated machine, restoring essential diagnostic services with a system that is faster, more precise, and more flexible for local referring providers.
To facilitate the construction, Diagnostic Imaging staff moved into the former Chapel and Reflection Room space, which was subsequently relocated to the hallway entrance of the Progressive Care Unit.
Construction concluded over the summer, followed by autumn testing and staff training, with the new equipment officially opening for patient care in early October.
Urology and ENT move to Cobblestone
These moves to Cobblestone offer more exam rooms for each practice, increasing efficiency of operation and access for patients.
ENT and Urology join NMC’s Endocrinology and Pediatric Developmental Clinic on the second floor of Cobblestone. NMC’s long-established Rehabilitation Services Department remains on the first floor of that building.
NMC receives more than $6.9 million in funding grants
Building a sustainable future for OB/GYN care
Northwestern Medical Center will receive a total $2.6 Million total investment in OB/GYN services, including the state’s $142,212 in Hospital Transformation and an additional $2.46 million through Vermont’s Rural Health Transformation Program. These funds will help reduce financial losses to help preserve and strengthen local maternity services, creating a more sustainable model.
Through a partnership with Maitri Health, NMC is developing a new regional program for prenatal care, labor and delivery, postpartum care, and women’s health services, maintaining access to care close to home for families across northwestern Vermont.
AI Scribe technology
Emergency power infrastructure modernization
Population Health, Prevention and Blueprint grants
Community Health Team enhancement
Mental health, substance use, and social care integration
Blueprint for Health administration
My Healthy VT health coaching and self-management programs
Substance use prevention
Tobacco prevention and cessation
Cancer survivorship tobacco cessation
Recognition & milestones
John Casavant honored with NMC’s Community Service Award
The award was presented by Barbara Toof, the Chair of NMC’s Board of Directors. “Tonight, we’re proud to recognize someone whose service reflects the values of this award in a lasting way, through steady leadership, a true commitment to community, and a family legacy of caring for Franklin County,” said Toof.
2026 Board of Directors
President
Vice President
Secretary
Treasurer
President of the Medical Staff
Past President
Member
Member
Member
Member
Member
Senior Leadership Team
FACHE, Chief Executive Officer
Jennifer Howrigan
Interim Chief Financial Officer
Kelly Campbell
MSN RN, Interim Chief Nursing Officer
Katharine Laddison
Director of Community Relations & Communications
Chris Sheldon
Director of Information Systems
Medical Executive Committee
President
Katie Montagne, MD
Vice President
Colleen Moran, MD
Secretary
Anna Royer, MD
Immediate Past President (Ex Officio)
Christopher Williams, MD
Chief of Emergency Service
Steven Anisman, MD
Chief of Medicine Service
Nathan Mauser, MD
Chief of Surgical Service
Katherine Shattuck, PNP
Chief of OB/GYN & Pediatric Service
Judy Fingergut, MD
Member at Large
Lucas Carter, APP
Member at Large
Leadership
Auxiliary Executive Board Members
President
Pat King
Vice President
Judy Nasca
Recording Secretary
Linda Rowden
Treasurer
Pat King
Corresponding Secretary
Katherine Winchester
Hospital Liaison
Auxiliary Board Members
Gift Gallery Manager
Jeannette Warn
Hospitality & Fundraising Chair
Maris Rock
Membership
Fran Beauchemin
Nominating
Bev LeClair
Sunshine Cards
All Board Members
Parliamentarian/Bylaws
Kate Laddison
Program & Publicity
Board of Incorporators
Judy Ashley
Reginald Beliveau
Leon Berthiaume
Robert Bessette
Jacqueline Brosseau-Cyr
Lawrence Bruce
Coleen Bruyette
Dawn Bugbee
John Casavant
Jane Catton
Vaughn Comeau
Erin Creley
Peter Cross
David & Erica Debellis
Christopher Dermody
Grace Dickinson-Branon
Catherine Dimitruk
David Ducham
Thomas Gallagher
Elizabeth Gamache
Valdemar and Bridget Garibay
Nilda Gonnella-French
John Gorton
Matthew Habedank
Nicholas Hadden
Joe Halko
Lisa Hango
John Hango
Hector Hill
Jacqui Hood
Carrie Johnson
Paula Kane
Celeste Kane-Stebbins
Kathleen Keenan
Betsy Liley
Sally Lindberg
Adam Luneau
David Mahoney
James Manahan
JoAnn Manahan
Steve Marshall
Janet McCarthy
Michael McCarthy
Mike McCarthy
Judy Nasca
Corey Parent
Pamela Parsons
Kristin Prior
Gregory Rainville
William Roberts
Meredith Roberts, RN, PhD
Karyn Rocheleau
Marietta Scholten, MD
Mary Schreindorfer
Tami St. Marie
Barbara Toof
Frank Zsoldos
Judy Zsoldos
Donations
Businesses
Acrisure
A.N. Deringer, Inc.
Bellows Free Academy Student Activities
CDH CPA
Coca-Cola Beverages Northeast
Connor Contracting, Inc.
Cross Consulting Engineers PC
Dickinson & Branon Dental Care
DMC Electric
Eaton’s Fine Jewelry
Fidium
Handy Toyota / Handy Chevrolet
Hannaford Food & Drug
Heald Funeral Home
Jeff’s Maine Seafood
JMC Smith
Joseph Architects
Kinney Drugs Foundation
Kittell Branagan & Sargent
Knights of Columbus (St. Albans Council #297)
Let’s Lead LLC
M&T Bank
Maple Capital Management
McSoley McCoy & Co.
MVU High School Student Activities
New England Air Systems
NFP Property and Casualty Services, Inc.
Northwestern Medical Center Auxiliary
Nucar Automall of St. Albans
Ovation Healthcare
Peoples Trust Company
Primmer Piper Eggleston & Cramer
R.L. Vallee, Inc.
Rotary Club of St. Albans
RPM LOGOS
Stewarts Shops
Sticks and Stuff
Stone’s Auto Repair
Suncrest Health Care Communities
Tenth Crow Creative
The Richards Group
The Tyler Place
Union Bank
Usherwood Office Technology
VNA & Hospice of the Southwest Region
Individuals
Alisa Aylward
Amy Biggie-Ward
Amy Irish
Barb Toof
Barbara Smith
Bonner Saylor
Bonnie Mayhew
Bridget Howrigan Rivet
Brooks and Brenna Sturtevant
Charles Dimitui
Chip and Alisha Sawyer
Chris Hariegel
Corrine Klug
Dan Petherbridge
Daniel Thompson
Daniel Thompson
David Cobb
David Farrell
David Knightes
David Powell
Don Little
Donald Davison
Dr. Elisabeth Fontaine
Dr. Miller B Pearsall
Dr. Thomas Suppan M.D.
Edward J. Tyler, III
Emma Hill
Eric Ciemniewski
Ezra Bashaw
Francis Calano
Gary Gilmond
George Murphy
Greg Rainville
Heather Streeter
Hector Hill
Jacquelyn Kondrot
James Dickmann
James Smith
Jane C. Bower
Jeff and Lucy Bird Masters
Jessica Aboelezz
Jessica Boutin
Jessica Scanlon Corliss
Jill Bowen
Jim Learned
John and Donna Manley
John and Lisa Hango
John Chesarek
John Edwards
John Newton
Jonathan & Marilyn Billings
Joseph Strand
Joy Walsh
Julie Morin
Kate Laddison
Kathleen Collins
Katherine Walsh
Kathy Tabor
Kim Lawrence
Kissane Associates
Lawrence H. Bruce
Maris Rock
Marsha Yates
Mary Chiappinelli
Mary Ellen Jolley
Michael Preseau
Michael Tuttle
Monique Curran
Nicholas Hadden Esq.
Pat Thompson
Patricia King
Patricia Tyler
Rebecca Chaplin
Richard Cowperthwait
Robert Bessette
Ronald Anstey
Ryan and Lindzey Chaffin
Sandra Raymond
Scott & Donna Corrigan
Scott Bernoudy
Scott Burleson
Stacey Remillard
Steve Bourgeois
Taylor and Marsha Yates
Tom Raffio
Trey Schaft
Valdemar and Bridget Garibay
William Cain
Tribute gifts
Heather Streeter
In Honor of Tim Viens
Scott & Donna Corrigan
In Memory of Bud Hemond
Richard Cowperthwait
JMC Smith
In Memory of Edward Stell
Amy Biggie-Ward
In Memory of Greg Mayhew
Bonnie Mayhew
In Memory of Helen Newton
Mr. John Newton
In Memory of James “Jimmy” Putnam
Mr. Robert Bessette
In Memory of Joseph E. Durfee
Jacquelyn Kondrot
Mr. Donald Davison
John and Donna Manley
David Cobb
In Memory of Mike Miller
Kathleen Collins
Joy Walsh
Mary Chiappinelli
Ezra Bashaw
In Memory of Richard C. Tallman, MT ASCP
Patricia Tyler
Jessica Scanlon Corliss
Dr. Thomas Suppan M.D.
In Memory of Ross Toof
Barb Toof
In Memory of Ted Tyler, III
Bonner Saylor
Mr. David Powell
In Memory of Thomas and Patricia Walsh
Katherine Walsh
Language assistance
Click for language assistance
Northwestern Medical Center:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats); and
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact our Director of Human Resources, Organizational Development, and Compliance.
If you believe that Northwestern Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, marital status, national origin, religion, age, disability, or sex, you can file a grievance with:
NMC’s Director of Human Resources, Organizational Development, and Compliance
133 Fairfield Street,
St. Albans, VT, 05478
802-524-1069.
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Director of Human Resources, Organizational Development, and Compliance is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available here.
Français (French)
Attention : Si vous parlez une langue autre que l’anglais, des services d’aide linguistique vous sont proposés gratuitement. Demandez de l’aide au personnel ou appelez le standard de l’hôpital, le 802-524-5911.
Español (Spanish)
Atención: Si habla un idioma que no sea el inglés, hay servicios de asistencia lingüística disponibles de forma gratuita. Pida ayuda al personal o llame al número principal del hospital, 802-524-5911.
繁體中文(Chinese)
注意:如果您使用的語言不是英語,我們可以為您提供免費的語言協助服務。請向工作人員尋求協助,或撥打醫院主要聯絡電話 802-524-5911。
Tiếng Việt (Vietnamese)
Chú ý: Nếu quý vị nói ngôn ngữ khác ngoài tiếng Anh, quý vị có quyền được cung cấp dịch vụ hỗ trợ ngôn ngữ miễn phí. Hãy yêu cầu nhân viên hỗ trợ hoặc gọi đến số điện thoại chính của bệnh viện: 802-524-5911.
नेपाली (Nepali)
ध्यान दिनुहोस्: तपाईं अङ्ग्रेजी बाहेक अन्य कुनै भाषा बोल्नुहुन्छ भने तपाईंका लागि निःशुल्क रूपमा भाषासम्बन्धी सहायता सेवाहरू उपलब्ध छन्। सहायताका लागि कर्मचारीलाई अनुरोध गर्नुहोस् वा अस्पतालको मुख्य नम्बर 802-524-5911. मा फोन गर्नुहोस्।
Srpskohrvatski (Serbo-Croatian)
Pažnja: Ako govorite jezik koji nije engleski, usluge jezičke pomoći su vam dostupne besplatno. Zatražite pomoć od člana osoblja ili pozovite centralu bolnice na 802-524-5911.
Deutsch (German)
Achtung: Patienten, die kein Englisch sprechen, steht ein kostenfreier Service zur sprachlichen Begleitung zur Verfügung. Bitten Sie das Personal um Hilfe oder rufen Sie die zentrale Telefonnummer des Krankenhauses unter 802-524-5911 an.
Oroomiffa (Cushite)
Hubachiisa: Afaan Ingiliffaa irraa kan biraa yoo dubbattan, tajaajilli gargaarsa afaanii kaffaltii malee isiniif ni argama. Gargaarsaaf hojjetaa tokko gaafadhaa ykn wiirtuu bilbilaa hospitaalaa 802-524-5911 irratti bilbilaa.
Italiano (Italian)
Attenzione: Se parli una lingua diversa dall’inglese, sono disponibili servizi di assistenza linguistica gratuiti. Chiedi assistenza al personale o chiama il numero principale dell’ospedale, 802-524-5911.
العربية (Arabic)
تنبيه: إذا كنت تتحدث لغة أخرى غير الإنجليزية، تتوفر لك خدمات مساعدة لغوية مجانية. اطلب المساعدة من الموظفين المختصين، أو تواصل مع المستشفى عبر رقم الهاتف الرئيسي: 5911-524-802.
Русский (Russian)
Внимание! Если вы не говорите на английском языке, вы можете бесплатно воспользоваться услугами переводчика. Обратитесь за помощью к персоналу или позвоните по основному номеру телефона больницы 802-524-5911.
Tagalog
Paunawa: Kung nagsasalita ka ng wika bukod sa English, mayroong mga serbisyo sa tulong sa wika na available para sa iyo nang libre. Humingi ng tulong sa staff, o tumawag sa pangunahing numero ng ospital sa 802-524-5911.
Português (Portuguese)
Atenção: Se o seu idioma não é o inglês, serviços de assistência de idioma gratuitos estão disponíveis para você. Peça ajuda à equipe ou ligue para o número principal do hospital: 802-524-5911.
日本語 (Japanese)
注意:英語以外の言語を話される方は、無料の言語支援サービスをご利用いただけます。スタッフにお尋ねいただくか、病院の代表電話番号(802-524-5911)までお電話ください。
